Mayburg Salzburg, A Tribute Portfolio Hotel

Elizabeth

extended_group

8.0

I had a wonderful time.

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Jane

couple

7.0

We could walk to the Christmas markets and old town and it was close to the train station. The staff were very nice and accommodating with anything we needed. Our room was well cleaned every day even when we left later in the day.

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Dennis

extended_group

9.0

All was good, except I booked three rooms with view but was put on the ground floor and first floor. Didn’t see any view

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Djordje

couple

9.0

Close to city center, nice room

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Sara

couple

1.0

The staff was not helpful or professional. We reported a technical issue in the room, but the staff reacted sarcastically, mocked what I said, and even laughed at me. The room was definitely not clean — there was dust everywhere. We were given the room late with the explanation that it was being cleaned, but there was absolutely no sign that any cleaning had been done. I travel frequently and have stayed in many hotels, but I have never experienced anything like this before. The customer service at this hotel is extremely poor, and the cleanliness standards are unacceptable. Additionally, at check-in they charged us a €50 authorization fee without providing any receipt and told us the money would be returned within a few days, advising us to contact the bank if needed. It has now been over a month, and the bank confirms that no refund or reversal has been initiated. Instead of resolving the issue, the hotel dismisses guests with false promises. This behavior feels dishonest and completely unacceptable.

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